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RX3042H User's Manual
Troubleshooting
109
12 Troubleshooting
This appendix suggests solutions for problems you may encounter
in installing or using the RX3042H, and provides instructions for
using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the
problem.
Problem Troubleshooting Suggestion
LEDs
Power LED does
not illuminate after
product is turned on.
Verify that you are using the AC adapter provided with
the device and that it is securely connected to the
RX3042H and a wall socket/power strip.
LINK WAN LED
does not illuminate
after Ethernet
cable is attached.
Verify that an Ethernet cable like the one provided is
securely connected to the Ethernet port of your ADSL
or cable modem and the WAN port of the RX3042H.
Make sure that your ADSL or cable modem is powered
on. Wait 30 seconds to allow the RX3042H to negotiate
a connection with your broadband modem.
LINK LAN LED
does not illuminate
after Ethernet
cable is attached.
Verify that the Ethernet cable is securely connected to
your LAN hub or PC and to the RX3042H. Make sure
the PC and/or hub is turned on.
Verify that your cable is sufficient for your network
requirements. A 100 Mbit/sec network (100BaseTx)
should use cables labeled Cat 5. 10Mbit/sec cables
may tolerate lower quality cables.
Internet Access
PC cannot
access Internet
Use the ping utility, discussed in the following section,
to check whether your PC can communicate with the
RX3042Hʼs LAN IP address (by default 192.168.1.1). If
it cannot, check the Ethernet cabling.
If you statically assigned a private IP address to the
computer, (not a registered public address), verify the
following:
• Check that the gateway IP address on the
computer is your public IP address (see the
Quick Start Guide chapter, Part 2 for instructions
on viewing the IP information.) If it is not, correct
the address or configure the PC to receive IP
information automatically.
- User's Manual 1
- Table of Contents 3
- List of Figures 9
- List of Tables 11
- Chapter 1 Introduction 13
- 1.3 Using this Document 14
- 2.1 Parts List 15
- 2.2 Hardware Features 15
- 2.3 Software Features 15
- 2.3.2 Firewall Features 16
- Table 2.1. DoS Attacks 17
- 2.3.2.5 Log 18
- 2.4 Finding Your Way Around 19
- 2.4.2 Rear Panel 20
- 2.5 Placement Options 21
- 3 Quick Start Guide 23
- 3.2.1 Before you begin 25
- 3.2.2 Windows® XP PCs: 25
- 3.2.3 Windows® 2000 PCs: 26
- 3.3.1 Setting Up the RX3042H 30
- Figure 3.2 Login Screen 31
- 3.3.2 Testing Your Setup 32
- 4.2 Functional Layout 36
- 4.2.1 Menu Navigation 37
- Figure 4.3 System Status Page 38
- 5 Router Setup 39
- 5.2 WAN/DMZ Configuration 41
- 5.2.2 PPPoE 42
- 5.2.3 PPPoE Unnumbered 45
- 5.2.4 Dynamic IP 48
- 5.2.5 Static IP 49
- 5.2.6 PPTP 51
- Configuration Parameters 54
- Back Up 55
- 6 DHCP Server Configuration 57
- 6.1.3 Configuring DHCP Server 58
- 6.1.5 Fixed DHCP Lease 60
- 6.2 DNS 62
- 6.2.3 Configuring DNS Relay 63
- 7 Routing 65
- Information Protocol) 66
- 7.2.2 Configuring RIP 67
- 7.3 Static Route 68
- 7.3.2 Adding Static Routes 69
- 7.3.3 Deleting Static Routes 70
- 8 Configuring DDNS 71
- 9.1 Firewall Overview 75
- 9.1.4 Default ACL Rules 76
- 9.2 NAT Overview 77
- 9.3.1 Firewall Options 79
- 9.3.2 DoS Configuration 79
- 9.5.1 Add an ACL Rule 87
- 9.5.2 Modify an ACL Rule 89
- 9.5.3 Delete an ACL Rule 89
- 9.5.4 Display ACL Rules 89
- 9.6.1 Add a Self-Access Rule 90
- 9.7 Configure Virtual Server 92
- RX3042H User's Manual 100
- 10 System Management 101
- 10.2.1 Changing Password 102
- 10.4 Setup Date and Time 104
- 10.5 SNMP Setup 106
- 10.6 Log Setup 107
- 10.7 Configuration Management 108
- 10.8 Firmware Upgrade 113
- 10.9 Restart System 115
- 11.1 IP Addresses 117
- 11.2 Network classes 118
- 11.3 Subnet masks 119
- 12 Troubleshooting 121
- 12.1.1 ping 123
- 12.1.2 nslookup 124
- 13 Index 127
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